Refund policy
Last updated: 10 March 2026
Thank you for shopping with Stetson Publishing (stetsonpublishing.com). We provide digital and physical educational products designed to deliver practical, easy-to-understand guidance.
Digital Product Refunds
Due to the nature of digital products, all digital sales are final. Once a digital file has been delivered, downloaded, or accessed, we are generally unable to offer refunds.
However, customer satisfaction is important to us. If you experience any issues accessing your purchase or believe the product did not function as described, please contact us at:
support@stetsonpublishing.com
We will do our best to resolve the issue promptly and ensure you receive the product you purchased.
Eligibility for Refund (Case-by-Case Basis)
While refunds are not guaranteed for digital products, we may consider them in certain situations, including:
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A duplicate purchase was made by mistake
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You were unable to access the product due to a technical issue and we were unable to resolve it
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The request is made within 30 days of purchase
Please include your order number and a brief description of the issue when contacting us.
Physical Products (Printed Books)
If you purchased a physical product from Stetson Publishing, please review the following return conditions.
We accept returns of unused physical products in their original condition within 30 days of delivery.
To initiate a return, please contact:
support@stetsonpublishing.com
Include your order number and the reason for the return.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
If your book arrives damaged or defective, please contact us within 7 days of delivery and include a photo of the issue so we can arrange a replacement or refund.
Contact
If you have any questions about your order, refunds, or returns, please contact us at:
support@stetsonpublishing.com
We appreciate your support of independent publishers.